A Problem-solving Perspective
نویسندگان
چکیده
A wide variety of organizational practices have been proposed to support the creation, storage and transfer of knowledge, yet it is often unclear how these practices relate to one another in their contribution to organizational performance. This study develops a categorization system for knowledge management practices based on two dimensions: the practices' role in the problem-solving process, and the type of problem they address. Analysis of survey data supports the proposed framework and uncovers two higher order factors that correspond to the concepts of exploration and exploitation. By focusing attention on the importance of problem solving in transforming knowledge into business value, this research suggests a new way to understand the connection between knowledge management practices and organizational goals. Introduction The development of a body of language, ideas and models that describe practices for managing organizational knowledge is one of the more significant advances in management research to have occurred in the past decade. Researchers and practitioners have proposed a wide variety of practices to support the creation, storage and propagation of knowledge within and across organizations. Gray and Chan [21] advanced a framework that seeks to categorize and integrate these practices into a single model based on the view that the problem-solving process is a vehicle for connecting knowledge and performance — knowledge can generate economic value when it is used to solve problems, explore opportunities and make decisions. Understanding the contribution of various knowledge management practices to problem solving may help integrate the diverse thinking in this area. This article describes an empirical test of Gray and Chan's integrating framework.
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